Please use this identifier to cite or link to this item:
Full metadata record
DC FieldValueLanguage
dc.contributor.authorMhlanga, Oswald.en_US
dc.description.abstractThe purpose of this study was to analyse the efficiency of hotels in South Africa. By using primary and secondary sources, data were collected from 42 different types of hotels in South Africa, for the 2016 period, on a variety of parameters. A stochastic cost frontier function with three functions (i.e. labour, food and beverage, and materials) and one output as the total revenue is specified and used to estimate hotel efficiency. From the study it is clear that one structural driver, namely, ‘location’ and two executional drivers, namely, ‘hotel category’ and ‘occupancy’, significantly impacted (p < 0.05) on hotel efficiency in South Africa. The classification of drivers allows hoteliers to first work on drivers that can be changed in the short-term (executional drivers), then focus on the ones that require long-term planning (structural drivers). The results have implications for hotel managers in that if they want to improve efficiency they must manage hotel capacity and customer demand in a way that maximises revenue. The results could enhance the service data and yield management with regards to South Africa hotel efficiency.en_US
dc.publisherAfrica Journalsen_US
dc.relation.ispartofAfrican Journal of Hospitality, Tourism and Leisureen_US
dc.subjectStochastic cost frontier.en_US
dc.subjectHotel efficiency.en_US
dc.subjectHotel capacity.en_US
dc.subjectCustomer demand.en_US
dc.subjectSouth Africa.en_US
dc.titleDrivers of efficiency in hotels in South Africa.en_US
dc.typejournal articleen_US
dc.contributor.affiliationSchool of Hospitality and Tourism Managementen_US
item.openairetypejournal article-
item.fulltextWith Fulltext-
item.cerifentitytypePublications- of Hospitality and Tourism Management-
Appears in Collections:Journal articles
Files in This Item:
File Description SizeFormat 
Drivers-of-efficiency-in-hotels-in-South-Africa.pdfPublished version481.16 kBAdobe PDFView/Open
Show simple item record

Page view(s)

checked on Jan 8, 2021


checked on Jan 8, 2021

Google ScholarTM


Items in UMP Scholarship are protected by copyright, with all rights reserved, unless otherwise indicated.